announcement by Peeter P. Mõtsküla at Skype's blogs.
"We will guarantee next business day response and three business days resolution, or your request will be handled free of charge. You will also be able to place your premium support requests confidentially."
· Paid support issues are top priority: your issue will be resolved
before work is started on unpaid issues.
· It's pricey, € 300 per incident, half that if you pre-pay for ten.
· It's only through Skype's issue tracker system. No live support.
· And it's just for software developers.