SkypePro, National or International?
There is a discussion going on Skype’s Forum about misleading advertising of SkypePro.
Although users try hard to convince me of the misleading part, to me the ad is very clear.
I will quote some of the users:
“I just upgraded my skype to skype pro. And on the add it said that I could call national landlines (within these countries Austria, Belgium, Denmark, Estonia, Finland , France, Germany, Ireland, Italy,Netherlands, Norway, Portugal, Spain, Sweden, Uk) and here's the deal; I live in Denmark and when I called national landlines here i had to pay and when I made a call to France, yes, another landline number, I had to pay again. Now did I misunderstand something here? Or is it not supposed to be free? Cuz then I got ripped off! I wanted skype pro only for that feature!!!!”
“A 'Detail' missing, intentionally or otherwise. No detail. False and misleading advertising.”
“welcome to the club mate. I feel ripped off to as I was mislead down the 'free international calls' lie to.”
“but is also sounds like you can call all national land lines from which ever of the countries you are in and get it for free. (I am not the only one to think this) when actually it means you have to be in the country and only call that countries national landline to make it free.I assume I made this mistake, because the beauty of skype is that you can call any national line from anywhere in the world for a small fee(it's borderless), so I assumed it sounded like this is another useful and cheaper step in this direction. 'Pay nothing per minute to national landlines' then in my eyes is misleading”
It shows to me that people are confused with National and International and in my eyes Skype’s ad is not lying. I think I am back here about “people don’t read”, I blogged about this before.
User: “How would a one extra line of terms and conditions make it less understandable? maybe 'free to national lines (i.e not international) included' might make it clearer? I would have immediately understood that?”
Once I took part in a discussion about making a computer program Dummy Proof. Everybody (IT and basic users) had their say. You can go and on discussing what Dummy Proof is. And you can design a program that becomes unable to read and understand.
Maybe the user is right but for me what is so difficult to understand about National and International?
If I ask them to sing the National Anthem, will they sing the Anthem of another country to me??? I doubt very much………