Friday, November 24, 2006

Tracer Systems integrated Skype

Only a few minutes ago, Jan van der Zwaag, Managing Director at Tracer Systems Heerenveen (Holland), finished the integration of Skype.

Tracer Systems has developed a single, fully integrated flexible cross platform CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and HRM (Human Resource Management) solution to assist customers in keeping their competitive advantage. The possibilities are endless.

Jan van der Zwaag used a plugin developed by the Swedish company “
Premium
With Tracer you can now call your contacts in Skype for free.

For external calls, the user of your database needs a SkypeOut account.
You can answer a call from Tracer and automatically search for the caller in your database.
To receive external calls, the user needs a SkypeIn account.

Features in this plugin

• Call a contact
• Answer a call
• Send voicemails
• List available voicemails
• List missed, received or made calls
• Chat inside of Tracer using Skype
• Start a conference call

Jan used me as a test-bunny and it worked just perfect. The chats and calls are saved in Tracer under the client and business relation tabs. Even recording voicemails is possible.

Great job and another proof that Skype is a useful business tool!!

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